Question 1

Is it necessary to plug the in-cage® ?

Accepted Answer

The in-cage® does not require any plug. The smart doorbell and the smart lock use long-life batteries, enough to juice up the devices for up to 2 years if you get one delivery every day.

Question 2

What if the smart lock does not work anymore?

Accepted Answer

The smart lock device can be operated with a physical key in case its batteries are depleted. We recommend you keep the key in a safe place.

Question 3

Can I receive multiple packages throughout the day?

Accepted Answer

Once the in-cage® has been used for a delivery, it can be opened again either via the smart doorbell app or the Amazon Key app for a subsequent delivery.

Question 4

How many items can be stored in an in-cage® ?

Accepted Answer

The standard version of the in-cage® has a storage volume of 55x45x30cm. This volume can store up to 6 standard shoe boxes. If you receive several packages on a daily basis, we suggest opting for the in-cage® Max. It can store up to 9 shoe boxes. Make sure your entry door and importantly the door handle’s position does not interfere with the in-cage® Max proper installation (see instruction manual).

Question 5

What is the in-cage® warranty?

Accepted Answer

The in-cage® is subject to the same warranty as Ring smart doorbells. More details on the terms & conditions can be found on tighd.com.

Question 6

How do I install the in-cage®?

Accepted Answer

The basic version can be drilled on any wall close to your door or gate. If you are not comfortable drilling anything on your property, you can opt for suspenders option allowing you to suspend the in-cage® on your door.

Question 7

What if the smart lock does not function anymore?

Accepted Answer

The smart lock device can be operated with a back-up battery bank (included) in case its batteries are depleted. We recommend you keep it in a safe place.

in-cage® Assistance

Frequently asked questions